Protronics believes that maintenance is as important if not more important than the service we provide. Since our program is an “all inclusive” program, we provide ongoing maintenance of all systems including software, firmware and if required, upgrade of the hardware itself. We also peform routine system check-ups, hard disk testing or cleanings and backups of critical configuration files for increased performance and stability of our systems.
Since most of our systems are managed remotely, we have the support staff and technology in place to perform these maintenance updates and testing over a secure internet portal. This saves you time and saves us from having to dispatch a technician for every maintenance call or upgrade.
On site maintenance is seldom required however,on ocassion during an onsite service visit, our service technicians will clean, test and adjust the system if required.
By providing maintenance to all of our customers, we again are offering a valuable service not provided by others in the industry. This maintenance of our systems has been proven effective in preventing most unexpected breakdowns and unnecessary service calls.